Crypto Deposit Confirmed on Blockchain but Not Credited
A crypto deposit can be confirmed on-chain but still not credited inside an exchange account. The blockchain and the exchange's internal ledger are not the same system.
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If a crypto deposit is confirmed on the blockchain but not credited, check required confirmations, memo/tag, network, minimum deposit and whether the exchange supports the exact asset.
Confirmed does not always mean credited
A confirmed blockchain transaction shows that the network processed it. The exchange still has to match it to the correct account.
Common causes
Missing memo/tag, wrong network, below-minimum deposit, unsupported token, compliance review or not enough confirmations can delay crediting.
- missing memo/tag
- wrong network
- below minimum
- unsupported asset
- not enough confirmations
- manual review
What to collect
Prepare the transaction hash, network, coin, amount, address, memo/tag if used and screenshot of the exchange deposit page.
Wrong-network warning
If the deposit was sent on a network the exchange does not support, recovery may be difficult or impossible depending on the platform.
Small reward issue
Tiny faucet or reward deposits may fail because they are below an exchange's minimum deposit rule.
Decision rule
Before sending to an exchange, check the deposit page for coin, network, minimum and memo/tag requirements.
Be careful with websites that promise unrealistic rewards, ask for deposits before withdrawal, or require suspicious wallet connections. Small reward sites should never need your seed phrase.
FAQ
Why is my deposit confirmed but not showing?
The exchange may need more confirmations or may not be able to match the deposit because of memo, network or minimum issues.
Should I contact the blockchain network?
No. The receiving exchange controls internal crediting.
What proof should I send support?
Send transaction hash, network, coin, amount, address and screenshots.
Can a below-minimum deposit be recovered?
It depends on the exchange rules. Some below-minimum deposits may not be credited.